What's included when I hire a Maui Rental Car?When you hire a Maui Rental Car, you are supplied with plenty of free extras to help you enjoy your Maui journey. For your convenience, every Rental Car hire includes the following:
- Unlimited kilometres.
- No extra driver fees.
- No one way rental fees.
- Airport transfers upon vehicle collection plus return. Queenstown branch is located at the airport (NB. Rental Cars are not available from Wellington).
- Customer Care 24 hour road service helpline.
- Travel Wallet including map of New Zealand with driving tips and travel information.
- Vehicle insurance (excess applies, please refer to insurance section of website).
- Long hire discounts on rental cars or combined rental car/motorhome hires are available. Details on request.
We also have an extensive range of additional hire items including outdoor tables, chairs, and Baby and Booster seats. How old do I need to be to drive?Drivers must be 21 years of age or over. For drivers 75 years of age or over, a medical certificate stating that you are fit to drive for the duration of the hire is required. How is the hire charged?Hires are charged on a 24 hour basis. Vehicles are required to be collected and returned within business hours unless arranged otherwise. When a rental car hire moves from one rate season into the next, the calculation is based on both rates. Is there a minimum rental duration?3 days. Minimum rental period is subject to change during peak periods.
For one way hires that are southbound, the minimum rental requirement is 7 days. Where are Maui branches located?Available from Auckland, Christchurch and Queenstown (Rental Cars cannot be picked up or dropped off at Wellington branch). An airport concession fee of NZ$30 will apply for all hires that pick up at Queenstown airport or for late pick ups and returns to Auckland International Airport. Airport fees are subject to change. Can I pick up at one branch and drop off at another?Our Queenstown branch is located at the airport! Maui provides free airport to branch and branch to airport transfers on the day of arrival plus departure for the Auckland and Christchurch branches – both are very close to the airport. We also offer an after hours pick up and return service at Auckland International Airport. An Airport Concession fee of NZ$30 plus car park charges will apply. Can I pick-up or drop-off at the airport?Our Queenstown branch is located at the airport! Maui provides free airport to branch and branch to airport transfers on the day of arrival plus departure for the Auckland and Christchurch branches – both are very close to the airport. What time can I pick-up and drop-off?Auckland, Queenstown, Christchurch & Wellington:
Daily from 0800 to 1630 hours.
Open all public holidays except Christmas Day (25th December) when all Maui branches are closed. Can I pick-up and drop-off outside of branch opening times?Vehicles must be collected and returned within business hours. Do you have any vehicles with automatic transmission?All our Rental Car options are available with an automatic transmission, excluding the Economy car models which are manual or automatic transmission. Can a Baby or Booster seat be fitted to any Maui Rental Car?
- Baby and Booster seat – Note that not all Maui vehicles can accommodate all types of child restraint equipment.
- Childseats depending on the child’s age are commonly used for children 3 years or less.
- Booster seats again depending on the child’s size are commonly used for children between 3 and 8 years of age.
- Legally all children under (up to) 5 years of age must be restrained in either a car seat whether a child seat or booster.
Please contact us for further information. Do you have Vehicle Assistance while I am on the road?Yes, we do. Please phone tollfree at any time within 24 hours of the incident to give us the opportunity to solve the issue. Maui do not accept liability for any claims submitted after this period.
North Island Customer Care: 0800 651 080
South Island Customer Care: 0800 304 304 Can I supply my details before arriving at a Maui Branch?Definitely! Fill out our online pre-registration form to save time. By providing us with your details in advance our branch staff can process your vehicle faster allowing you to get on the road with a minimum wait time. You can do this via the link at the bottom of your email confirmation or by visiting our Pre-arrival registration page. Cancellation feesIf cancelled up to 21 days prior to pick-up .............................. No Fee
If cancelled from 21 to 7 days prior to pick-up ......................... 20% of Rental
If cancelled 6 to 1 days prior to pick-up ................................. 50% of Rental
If cancelled on day of pick up or No-Show .............................. 100% of Rental
If vehicle is returned early for any reason whatsoever, no refund is available for the unused portion of the hire. The Maui GuaranteeWe value your custom and thank you for choosing Maui. We hope that you’ll take a minute to complete our customer service survey form at the end of your hire. We stand by our products and stand by our Maui Guarantee.
If you would like to give us additional feedback, please contact us:
Email: Customer Service
Fax: +64 9 255 0629
Important:
- This page serves only to answer frequently asked questions.
- For full Maui Terms and Conditions, please download the Maui Rental Agreement.
- All prices quoted on this website are in New Zealand Dollars.
- Rates and conditions quoted on this website and/or documents are subject to change without notice.
Disclaimer:
Illustrations and text in any of our documentation, brochures or website are subject to change. Images are a representation only of the vehicles depicted. Variances in vehicles offered for rental may occur due to substitutions made by Maui or modifications and/or changes to the vehicle design made by the manufacturer. |